Common Questions

• Do you have documentation and provide support?

  Yes, all of our themes, templates, and plugins are well-documented, and we give top notch support for our products. The standard support covers 12 months duration once the item purchased.

• Which browsers do you test your products on?

  EnvyTheme’s products look and work nicely on all popular browsers like as Chrome, Firefox, Safari, Brave, UC, Opera, and Edge.

• Do you provide customization?

  Yes, we provide customization service with an additional cost. All of our themes and templates are highly customizable and we believe you can do it by yourself. But always feel free to contact us for your any customization needs!

• How to benefit from support and updates?

  We provide support for any issue you face with the items. Our standard support covers 12 months duration once the item is purchased. Also, you will get product updates on regular basis. We highly recommend you to update your theme(s) and template(s) whenever an update is available.

• Do the Products Search Engine Optimized?

  Yes, our products are highly Search Engine Optimized.

• How to download product?

  If you buy any of our item, you have to download that to use. To download the purchased product, you have to log in first to the EnvyTheme site. Then from the top right menu, go to UserName > My Products. There you can find the download option. If you face any problem, please feel free to contact our support.

• Do the templates support Sass?

  Yes, our some templates support Sass.

• Can I get demo images on download bundle?

  No, You will get blank images in download bundle but if you need demo images we will provide via email.

• Are the themes & templates support RTL?

  Yes, almost all of our themes, templates support RTL. We recommend you check the features details to confirm before purchasing an item. But always feel free to contact us with any queries!

• Do I get PSD design of the purchased theme/template?

  No, we don't provide PSD design file with the purchased bundle.

• How many website I can build with one theme?

  One theme for one website or one domain.

• Do I extend the support?

  Yes, you can extend the support by purchasing license for an additional period.

• What is your the refund policy?

  We have customer friendly refund policy within 30 days! Please read our refund policy for details.

• Which payment methods you accept?

  You can make payment using almost any debit or credit cards. Our payment gateway is secured by Stripe.

• Are your themes widget ready?

  Yes, all of our themes are widget ready.

• How to get License key?

  To get the license key please login to your account and go to Orders>View button. Then have a look at the bottom of the page.

• How to activate the license?

  From your admin dashboard please find Register [Item Name] and then put the key in related input field to verify.